Tuesday 13 June, 2023

7:15 am - 8:45 am

Manningham Function Centre
699 Doncaster Road


If you would like to be included on our Waiting List

Please contact admin@mbn.asn.au



Excellent Customer Service


“Is the customer always right?” – Well – maybe Yes, or maybe No?  But whichever way, our guest speaker, Kerrie Nobes, will help you to find the key business skills your team needs to engage and support your customers.   Customer service has become a prime need for any business to survive in the current work environment.  Without excellence in this area, your business will struggle to hold sales loyalty.

Your staff, every one of them, are the face of your business, and your brand is driven by customer response and feedback they generate.   We’ll talk about what skills your team needs, along with how to equip them to best promote your products and services, and to confidently manage situations the first time without having them escalated to your business owner.

This presentation will be an interactive, practical session, so bring your questions/examples along and let’s help you get moving forward on the right path to creating excellent customer service.

Lock your booking in HERE.



About our Guest Speaker …


Kerrie Nobes


Kerrie Nobes is a facilitator and coach who works with leaders, business owners and teams to create learning opportunities that are both practical and engaging.  She creates bespoke workshops that are outcome driven and interactive and works with teams to create cohesion and productivity.

Kerrie has a breadth of experience in facilitating different industries in creating customer service excellence and has held customer focused roles her entire working life – nursing, sales and business development, managerial & regional roles in pharmaceutical, learning & development, culture change projects etc.

She facilitates both the Diploma of Leadership, Coaching & Mentoring, and Certificate IV in Leadership & Management, both which include customer service units.

Some of the clients Kerrie has worked with around Customer Service (albeit through a range of employers) are:   our own Manningham City Council, Moorabool Council, Whittlesea Council, Melton City Council, COLES, Mercedes-Benz, Monash University, Corporate Fleet Control, wide range of Education and Health services.   This covers everyone from exec teams in large corporations through to solo business owners.

Kerrie prides herself on being approachable, realistic and focused on the needs of anyone she is working with.